I'm having a laptop repaired and I received an email from HP that included this statement:

CA Bureau of Electronics and Appliance Repair License No: 86972 Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304-1185 An estimate as required (Section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repairs, Department of Consumer Affair, Sacramento 95814. Property accepted by the Hewlett Packard Company for service or repair is not insured or protected to the amount of its actual cash value against loss caused by theft, fire, or vandalism while the proper ty remains with the Hewlett Packard Company or its representatives or agents.

Now I'm not concerned with HP charging me for a warranty repair as their reputation is more valuable to them then over charging a warranty repair. But there are plenty of repair shops, I would have this in hand to show them when they did try to over charge me...

I'm a 30 Year Tech, that's my opinion and I stand by it. Barry L Salter
Wow I can say enough for what a grand Job Doug Worrell did with our new webmail program! Just look at the new features: 1) Secured behind SSL 2) Pictures don't show until you click to show them 3) When the picture is shown, it shows in the message normal html There's more but I'll write about it later.. look for the webmail button in the menu to get there. Barry,